Shipping & Payment Info
Delivery charges are calculated on a per-order basis and are based on the value of your order and your geographic location. The shipping rates on all items are costed to include appropriate insurance and may require a signature upon receipt. Any order over 2kg may be sent in more than one package.
All items are sent either Royal Mail or by courier - whichever is most appropriate
We operate three Delivery Zones:
UK: All items over £7.50 will be sent 'tracked'
Order Value up to £7.49 will be £3.20
Order Value from £7.50 - £19.99 will be £3.85
Order Value from £20.00 - £100.00 will be £5.00
Orders over £100 will be shipped free of charge
European Union: All Packages will be 'tracked' and prices vary slightly according to the items purchased
Order Value up to £150 will be £10.80 - £13.00
Orders over £150 will be shipped free of charge
‘All European customers please note that sales to the EU have been suspended because of the General Product Safety Regulation (GPSR) laws that are due to come into force on 13 December 2024. This is a temporary situation pending greater clarity on the impact of GPSR on small businesses. We hope that common sense will prevail and that our service can be resumed as soon as possible’
Rest of the World: All Packages will be 'tracked' and prices vary slightly according to the items purchased
Order Value up to £200 will be £16.25 - £19.50
Orders over £200 will be shipped free of charge
In some circumstances with unusually large items, or those that require specialist packaging, we may need to adjust the shipping costs when the order is being prepared. In such cases we will contact you with additional shipping information when we process the order, giving you the new postage options, costs and the opportunity to cancel part of all of the order.
Orders are accepted on the basis of allowing up to 14 days for dispatch and delivery. However, we generally dispatch within 24-72 hours.
Import Duties and Taxes
Import Taxes (outside the UK); Colonel Bills is not responsible for any charges the customer may have to pay in taxes or customs duty. We suggest customers contact their local customs office to establish what additional charges may be incurred on importation.
